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Open Our Legal Page and Know Where You Stand

We keep our legal stance straightforward. This page covers how hokitime handles your personal data, what cookies do on our site, how long we retain account information, and who to contact when you have a question about your rights.

Data HandlingCookie DisclosureAccount RightsRegion EligibilityContact Paths

Browse the Lobby Read FAQ

HOW WE PROTECT YOU

Explore How We Handle Data and Account Security

We built our legal and data practices around the reality that you access hokitime primarily from a phone, often on the go. Every layer — from login to payment to data storage — reflects that mobile-first pattern. Here is what that means in practice across six areas that matter to your account.

Data Collection

We collect only what your account requires: name, email, phone number, and e-wallet identifiers for DANA, OVO or GoPay. No unnecessary fields, no hidden profiling beyond fraud checks.

Cookie Scope

Cookies on our site handle session tokens, fraud-detection signals and anonymised page-view analytics. We do not use cookies to build advertising profiles or share browsing data externally.

Account Security

Your login is protected by OTP verification sent to your registered phone. If you switch devices, we re-verify ownership before granting lobby access on the new device.

Data Retention

We keep account data for the minimum period our operational and compliance needs require. Once you request deletion and we confirm your identity, removal begins within the stated processing window.

Who to Contact

All legal queries route to the same policy team regardless of channel — live chat, email or the in-app form. You do not need a lawyer or a formal letter to exercise your rights.

How to Request Changes

Submit a data-access, correction or deletion request through your account settings or via email. We acknowledge within a short timeframe and process according to applicable local requirements.

POLICY CONTACT PATHS

Reach Our Legal Support When You Need Answers

If something about your data, your account status or your rights under our policy is unclear, reach out through the channels below. We respond to legal and policy queries with priority handling so you are never left waiting without acknowledgement. Each path reaches the same policy team, so pick whichever suits you.

Live Chat Open the chat widget from any page on mobile or desktop. Select the legal or policy category from the dropdown so your message routes directly to the policy team without extra steps.

Email Send your query to our support email address listed in your account settings. Include your registered email and a brief description of what you need — data request, deletion, or a policy clarification.

In-App Request Head to your account settings, tap the legal requests section, and submit a structured form. This is the fastest route for formal data-access or deletion requests tied to your account.

Browse Our Legal Posture and Jurisdiction Details

hokitime Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

hokitime operates where local law permits and makes services available to eligible regions within Indonesia. We do not claim universal access, and your ability to use the platform depends on the regulations that apply to your location. Our legal framework addresses data collection, storage, retention and

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deletion. When you create an account, we collect your name, email, phone number and payment identifiers linked to DANA, OVO or GoPay. We store this data on encrypted servers and retain it for the minimum period required to fulfil operational and regulatory obligations. You can request
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a copy of your data or ask for deletion through our support channels at any time. Cookie usage on our site is limited to session management, fraud prevention and basic analytics. We do not sell or share personal data with unrelated third parties. Where we use
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service partners for payment processing or identity checks, those partners operate under contractual data-protection clauses. If you are in Yogyakarta or anywhere else in an eligible region, the same protections apply equally. We update this policy when operational changes require it and notify account holders via
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email or in-app message before changes take effect. Questions about jurisdiction or specific regional eligibility can be directed to our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check Common Legal Questions About Your hokitime Account

Below are the questions we hear most often about legal rights, data handling and account policy. Each answer is specific to how hokitime operates — not generic legal filler.

We collect your name, email address, phone number and the e-wallet identifier you use for deposits — typically your DANA, OVO or GoPay account reference. No additional profiling data is gathered beyond what fraud-prevention checks require.

Yes. Go to your account settings, open the legal requests section and submit a data-access form. We verify your identity through OTP, then compile and deliver your data file within the processing window shown on the request confirmation.

Submit a deletion request through the in-app form or email our support team with your registered email. After identity verification, we begin removing your data. Some records may be retained briefly if required by applicable local regulation.

No. We do not sell personal data. Where payment processing or identity verification requires a service partner, that partner operates under a contractual data-protection agreement and cannot use your information for unrelated purposes.

We use session cookies, fraud-detection cookies and anonymised analytics cookies. You can manage cookie preferences through your browser settings. Disabling session cookies may affect login and lobby functionality.

Access depends on local law and is available where regulations permit. We do not restrict by city — if you are in Batam or elsewhere in an eligible area, your account works the same way on any device.

We send an OTP to your registered phone number. Once you confirm the code, we treat the request as authenticated. If your phone number has changed, contact support with alternative proof of account ownership.

Yes. We send an email and an in-app notification before any policy update takes effect. The notification includes a summary of what changed so you can review without reading the full document unless you choose to.

Once you disconnect a payment method, we retain the transaction history for compliance purposes but remove the active wallet identifier from your profile. No further transactions can be initiated against that wallet from your account.

Our policy team handles disputes internally first. If resolution is not reached, applicable local law in your eligible region governs the next steps. We outline the process clearly in your account settings under the legal section.

Open Our Legal Page and Know Where You Stand

Explore How We Handle Data and Account Security

Data Collection

Cookie Scope

Account Security

Data Retention

Who to Contact

How to Request Changes

Reach Our Legal Support When You Need Answers

Check Common Legal Questions About Your hokitime Account

01 What personal data does hokitime collect when I open an account?

02 Can I request a full copy of the data you hold on me?

03 How do I ask for my account and data to be deleted?

04 Does hokitime sell or share my data with third parties?

05 What cookies does the site use and can I control them?

06 Is my account accessible from any region in Indonesia?

07 How does hokitime verify my identity for legal requests?

08 Will I be notified if the legal policy changes?

09 What happens to my e-wallet data after I disconnect DANA, OVO or GoPay?

10 Who is responsible for resolving a legal dispute with hokitime?

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