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How We Protect Your Privacy at hokitime

We take your personal information seriously. This page explains what data we collect, why we collect it, how we store it, and what rights you have over it.

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hokitime How We Protect Your Privacy at hokitime
DATA HANDLING PRACTICES

Explore How We Secure and Manage Information

Your privacy is not a checkbox — it shapes how we build features, process payments, and store session data. Below are six specific practices we follow so you understand what happens behind your account screen. Each one reflects a decision we made to keep your information contained and under your control.

Encrypted Wallet Links

When you connect DANA, OVO or GoPay, the wallet token is encrypted at rest and in transit. We never store your full wallet PIN or password — only a hashed reference that lets our payment processor complete transactions on your…

Cookie Scope

Our cookies handle session login and language preferences. We do not deploy cross-site tracking pixels or share cookie data with advertising networks. You can clear session cookies any time from your browser without losing account access.

Data Retention Window

Active account data stays in our system while you use hokitime. After account closure, personal identifiers enter a scheduled removal cycle. Transaction records may be retained longer where regulations in your region require it.

Account Security Layers

Login uses OTP verification sent to your registered phone number. Withdrawal requests trigger a secondary confirmation step. If unusual device access is detected, we temporarily lock the account and notify you through your registered contact method.

Third-Party Data Sharing

We share data only with payment processors (to complete your DANA, OVO, or GoPay transactions) and infrastructure providers (to host your session). No personal data goes to marketing partners, data brokers, or unrelated third parties under any arrangement.

Your Right to Request Changes

You can ask us to correct, export, or delete your personal data at any time. Submit a request through live chat, email, or the in-app privacy form.

PRIVACY HELP CHANNELS

Open a Privacy Request With Our Team

Have a question about your data? Want to request deletion, correction, or a copy of what we hold? Our support paths are built for exactly that. Reach out through any of the channels below and reference your account ID so we can locate your records quickly. We handle privacy-related queries with priority routing.

Team online

Live Chat

Open a chat session from any page on hokitime. Select the privacy category when prompted and an agent will confirm your identity before discussing account data. Available around the clock for data-related queries.

Email Support

Send your privacy request to our support email. Include your registered phone number and the specific action you need — data export, correction, or deletion. We respond to privacy emails within one business day in most cases.

In-App Request

From your account settings on mobile, tap the privacy section and submit a structured request. The form pre-fills your account details so the team can verify and act without extra back-and-forth on your end.

Check Answers to Common Privacy Questions

These are the questions we hear most about data, cookies, account security, and your rights. Each answer is specific to how hokitime handles privacy — not generic advice. If your question is not listed, reach out through one of our support channels above.

We collect your name, email address, phone number, and the wallet identifier linked to your DANA, OVO or GoPay account. We also log device type and browser version for security purposes. No additional personal documents are required at registration.

No. We do not sell, rent, or share your personal information with advertising networks or marketing agencies. Data sharing is limited to payment processors who handle your e-wallet transactions and infrastructure providers who host our platform securely.

After you request account closure, personal identifiers are removed from active systems within our defined retention window. Some transaction records may be kept longer where local regulations require it. We notify you when the removal process is complete.

Yes. Submit a data export request through live chat, email, or the in-app privacy form. Once we verify your identity, we compile your stored data into a readable format and deliver it to your registered email address.

Open a support chat or send an email specifying what needs correcting — name, phone number, or email. After identity verification, we update the record and confirm the change. Wallet-linked details may require re-verification with your e-wallet provider.

We use session cookies for login state and language preference. No cross-site tracking cookies are deployed. You can block or clear cookies in your browser settings without losing your account — you will simply need to log in again next session.

Wallet tokens are encrypted both at rest and during transmission. We never store your wallet PIN or password. Only a hashed reference exists in our system, and it is accessible solely to the payment processor handling your specific transaction.

Our system detects unfamiliar device signatures and temporarily locks the account. You receive a notification on your registered phone number. Access is restored only after you complete OTP verification from the device you are using.

No. We do not place tracking pixels on external sites or monitor your activity outside hokitime. Our data collection is limited to actions you take within our platform — logins, deposits, withdrawals, game sessions, and support interactions.

Reach our privacy support through live chat, email, or the in-app privacy request form. Reference your account ID and describe your concern. Privacy queries receive priority handling and we aim to respond within one business day.

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