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Read These Terms Before You Start

These terms and conditions govern how your hokitime account works — from how you open it to how you use your DANA, OVO, or GoPay wallet to move funds.

Account Eligibility RulesDANA, OVO, GoPay Payment TermsWithdrawal ConditionsAccount Suspension PolicyJurisdiction-Dependent Access
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hokitime Read These Terms Before You Start
CONTACT OUR TEAM

Reach Us About Your Terms Query

If a clause in these terms is unclear — or if you need to flag something about your account, a payment dispute, or a wallet mismatch — our support team handles it. You can reach us through live chat, email, or the in-app message channel. Players in Yogyakarta and Batam have used all three to resolve account questions quickly. We aim to respond to all terms-related queries promptly so your account stays in good standing.

Live Chat Open the chat window from any page on the platform. Type your account query directly — our team picks it up and responds without you needing to queue or wait on hold. Fastest path for urgent account or payment questions.
Email Support Send a detailed message to our support address if your query involves documents — like a wallet verification dispute or a request to review a suspended account. Include your registered email and the payment method you used (DANA, OVO, or GoPay).
In-App Message Log into your account on mobile and use the message tab to submit a terms-related question. This channel keeps a record of the full conversation so you can track the resolution without losing context between sessions.
ACCOUNT SECURITY STANDARDS

How We Protect and Handle Your Account Data

Your account data sits behind standard encryption. We do not share your personal details with third parties outside of what is required to process your DANA, OVO, or GoPay transactions. Here is what you should know about how we handle the data tied to your account and these terms.

Data Retention We retain your account records — including transaction history with DANA, OVO, and GoPay — for as long as your account remains active and for a period afterward as required by our internal compliance process. You can request a summary of what we hold.
Cookie Use We use cookies to keep your session active across devices so you do not have to log in again each time you switch from mobile to desktop. Cookies do not store your wallet credentials. You can manage cookie preferences from your browser settings.
Account Security Your login is protected by a one-time PIN sent to your registered mobile number each session. Do not share this PIN with anyone. If you suspect your account has been accessed without your knowledge, contact us immediately through live chat to trigger a temporary lock.
Wallet Verification When you link a DANA, OVO, or GoPay wallet to your account, we verify that the wallet name matches your registered account name. This step prevents misdirected withdrawals and is a one-time process unless your wallet details change.
Requesting Changes To update your registered email, phone number, or linked wallet, submit a change request through in-app messaging or email support. We will ask you to confirm your identity before applying any change to keep your account protected.
Who to Contact For anything related to data held about your account — access requests, correction requests, or questions about how your information is used under these terms — send a message through email support with your account reference number included.

Common Questions About These Terms

These are the questions we hear most often when someone reads through the terms and conditions for the first time. If your question is not here, live chat is the quickest way to get a direct answer from our team.

Yes, but only where local law in your specific region permits access. These terms apply to all accounts opened through hokitime in eligible Indonesia regions. If access in your area is restricted by local regulation, these terms also cover the conditions under which your account may be suspended or closed.

No. Your deposit wallet must be registered in your own name and must match the identity on your hokitime account. Deposits from a third-party DANA, OVO, or GoPay account are not accepted and may trigger a hold on your account until the source is clarified through our verification process.

We update the revision date at the top of this page whenever the terms change. If you continue using your account after the update takes effect, that counts as acceptance of the new version. We recommend checking this page periodically, especially if you notice a new revision date.

Send a request through email support with your registered account email and a note that you are requesting a data summary. Include your preferred contact method. Our team will confirm your identity and provide the relevant account information within a reasonable timeframe.

Under these terms, we may place a temporary hold on your account if we detect unusual activity — such as duplicate account use, mismatched wallet identity, or a login from a region where access is not permitted. We will notify you through your registered contact details and outline the next steps.

Withdrawals must go to the same wallet used for your most recent deposit — DANA, OVO, or GoPay. The wallet name must match your account name. Any withdrawal to an unverified or mismatched wallet will be held until you complete our standard wallet verification step through the account settings panel.

These terms permit only one active account per person. Holding more than one account — whether on the same device or different devices — is a breach of these terms and may result in both accounts being suspended. If you have accidentally created a duplicate, contact support before either account is flagged.

Reach out through live chat or email support before continuing to use your account. Our team can clarify what a clause covers and how it applies to your specific situation. Using your account after reading a term you object to is treated as acceptance under these terms, so it is better to ask first.

If a GoPay transaction is disputed — for example, a deposit that shows as sent but has not appeared in your account balance — contact our support team through live chat with your GoPay transaction reference number. We will cross-check it against our payment logs and respond with a clear resolution path.

You may submit a deletion request through email support. We will review what data is subject to deletion and what must be retained under our compliance obligations. Any data tied to incomplete transactions or open disputes will be held until those matters are resolved before deletion proceeds.

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